1. How do I get my order confirmation and tracking info?
You will get an order confirmation email, a shipping confirmation email, and a delivery email so please make sure to enter your email correctly and use an email address that is still active. We will not spam you with junk mail I promise!
2. How do I return?
We do not do exchanges unless there is a malfunction with your product. The only products you can not return are belts, teethers, and hats so please make sure you measure before you order to be sure you get the right size! Pacifiers must be unopened and any clothes must not be worn or washed. If you need to return an item please send it back to 501 Corporate Drive Graham, TX 76450 with your ORDER number that you received in your emails. We do not pay return shipping. When we receive the items and look them over you will be given store credit and receive an email stating the code. RETURNS MUST BE MADE WITHIN 30 DAYS AFTER DELIVERY.
3. My product says it was delivered but I can't find it what should I do?
We use USPS to ship. Sometimes weird stuff can happen! First check all around your house sometimes they leave packages in strange places. Next call your local post office with your tracking number that you received in your email because they can see a lot more on their computer than you or I can! If they tell you it was delivered but you still can't find it, first go ask any neighbors if it was mistakenly delivered to them. If you STILL can't find it wait 2 more weeks. It will almost certainly magically show up. If it's still not there in 2 weeks please email us at email@example.com and let us know!